Ms Walker, who is currently on maternity leave with her three-month-old baby, said she already had an outstanding bill with her energy supplier “because they increased our prices last Christmas”.
“We’re paying that as well as what we’re actually using,” she said: “It’s adding on to stress that we don’t need.”
Ms Walker said they did not qualify for Universal Credit and had been told they were “not entitled to any help”, so were borrowing money from her parents.
“It isn’t ideal for them because they’re also dealing with it, but they would never see their grandchild go cold,” she added.
The Ofgem spokesperon said it had taken action already by toughening up requirements on suppliers to take care of their customers and offering financial support to struggling households.
“We know a more enduring solution to addressing energy affordability is needed, and we will continue to work with government and consumer groups to support those who need it most,” they added.
