Swansea Building Society has launched a new online portal designed to make it easier for mortgage brokers to submit and manage applications.
Until now, the Society did not have an online facility for submitting mortgage applications, with brokers using its established application processes and dealing directly with the Society’s mortgage team.
The new portal is designed to make the application journey more convenient for brokers while complementing the Society’s existing personal approach. Registered mortgage advisers can submit new business, while broker administrators can submit documents and manage cases on behalf of advisers.
Support has also been built into the new service, with the Society providing a dedicated set of frequently asked questions and support videos to help brokers use the portal. If further assistance is required, brokers can contact the dedicated portal support team by email or speak to their existing relationship manager or their assistant.
Alun Williams, chief executive of Swansea Building Society, said: “Our intermediary partners are an important part of Swansea Building Society and we want to make it as straightforward as possible for them to do business with us.
“The launch of our new Broker Portal is a significant milestone for the Society. It is the result of 18 months of development by our own team and gives brokers a dedicated online route to submit and manage their mortgage applications.
“We know that brokers value both efficiency and accessibility, but they also value being able to speak to people who understand their cases. The portal gives us an opportunity to improve the digital side of the service without losing the personal approach that is such an important part of Swansea Building Society.
“This is an important step in the continued development of our digital services, and we look forward to building on it as we respond to the needs of our brokers and their customers.”
Nick Longar, head of IT at Swansea Building Society, added: “Developing the Broker Portal with our long-standing trusted partner, SBS Software (Previously known as Sopra Banking Software) has given us the opportunity to build something around the way Swansea Building Society and our intermediary partners actually work.
“This has been an 18-month project and involved a significant amount of work across our IT and wider business teams. We have focused on creating a straightforward and secure online service that makes it easier for brokers to submit and manage their cases, with guidance and support available whenever they need it.
“The launch is an important milestone, but it is also the beginning of the next stage of our digital journey. We will continue to listen to our brokers and look at how we can develop the portal and our wider digital services further.”
