LiveMore has launched its Underwriting Hero Hotline to help brokers with complex and hard-to-place cases before a full application is submitted.
The hotline is designed to give brokers direct, one-to-one access to a LiveMore underwriter who can answer any questions either before or during the application process.
This will aim to speed up the process and give brokers greater certainty as to the range of options available.
The clinic is built for brokers handling difficult, non-equity release cases that fall outside standard high-street lending criteria, cases that can be delayed, declined, or abandoned altogether.
LiveMore Mortgages CEO, Leon Diamond, said: “If you’ve been sitting on a case that feels complex, unusual or hard to call, this is exactly what the clinic is for.
“Your clients deserve more than a lender who won’t engage.
“Rather than leaving you to package up a full application and hope for the best, we put you in front of a common sense underwriter at the earliest possible stage — not an AI chatbot or an automated phone line, a real person — so you can fight harder for that ‘yes’, and so can we.”
LiveMore suggested the launch comes at a “critical” time for the mortgage market as rising cost of living pressures, rate uncertainty, and a volatile property landscape are creating more complex borrower profiles.
For many brokers, this has led to increased time spent packaging uncertain cases, only to face issues with lenders unwilling to engage.
“For many clients, the market can feel like a wall of ‘no’s’ — too complex, too risky, too much work,” Diamond continued.
“We’ve developed our underwriting clinic to challenge that mindset. Instead of asking brokers to guess, we give them clarity from the outset.
“We’ve seen cases where borrowing capacity has significantly increased because we took the time to understand the full picture early on.
“And don’t assume you already know the answer to a difficult case — challenge us. Our underwriters are regularly unlocking borrowing that brokers didn’t think was on the table.”
tom.dunstan@ft.com
What’s your view?
Have your say in the comments section below or email us: ftadviser.newsdesk@ft.com
