When it comes to professional indemnity (PI) insurance, the claims process is rarely smooth sailing. While some cases wrap up quickly, brokers know all too well that tricky claims, especially those that end up in court, can drag on for months or even years. For brokers on the front lines, every claim brings a unique set of challenges, from untangling complex documentation to managing client expectations. Understanding where the process can stall and how to keep it moving is crucial for brokers to deliver the best outcomes for clients.
