First, technological disruption is outpacing preparedness. While 83% of respondents expect technology and automation to have a significant impact by 2035, only 61% feel prepared. That gap is a call to action: don’t just adopt tools, but rethink processes, capability, and the client experience end-to-end.
Second, the complexity of the regulatory landscape is increasing. 86% of respondents anticipate increased regulation is likely or very likely by 2035, yet only 62% feel their business is prepared. In an environment where trust, transparency and accountability are under the microscope, preparedness is key.
