Brokers are increasingly interested in harnessing the digital and automated processes to improve customer service and gain a competitive advantage.
In Aviva’s 2025 Broker Barometer survey, 85% of brokers surveyed said they would be interested or very interested in enhancing their operations with digital or automated processes – an increase of 15%
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
How is the fight against ghost brokers evolving?
Following a 52% increase in ghost broking in 2024, Tom Luckham explores how the fight against fraudulent insurance policies and their facilitators is changing.
Biba developing universal fair value assessment template
The British Insurance Brokers Association is collaborating with other trade bodies to produce a standard template for fair value assessments, CEO Graeme Trudgill has told Insurance Post.
Isolation leaving agricultural brokers ‘half counsellor, half broker’
Isolation and regulation is negatively impacting the mental health of agricultural insurance customers, Debbie Airey, area managing director at Brown & Brown has told Insurance Post.
Can non-standard motor find growth in a soft market?
Amid an increase in interest and inquiries for non-standard motor insurance, how much is the industry growing, and which segments have the most potential?
Green Insurer CEO reveals what went wrong following closure
The Green Insurer CEO Paul Baxter cited a failure to diversify funding sources as a key factor which led the eco-friendly motor broker to close its doors.
Big Interview: Kelly Ogley, Howden
Kelly Ogley, CEO of Howden consumer and local commercial (C&LC), talks with Scott McGee about the increasing severity of change within the motor industry, A-Plan’s transition to Howden, and after 39 years in industry, looking at leaving a legacy to be proud of.
Axa urges brokers to demonstrate value on commercial EV cover
The shift toward EVs in commercial motor fleets is changing the knowledge base required of brokers, according to Axa Commercial’s regional director for the south Louis Rudd.
AI forces brokers to rethink recruitment and client care
Phil Williams, group chief commercial officer and managing director of retail at Clear Group, has warned brokers that artificial intelligence means they need to rethink how they recruit talent.
Most read articles loading…
Back to Top
